Privacy Policy 1111bet — Member Personal Data Protection

1. Introduction & Scope of Privacy Policy

1111bet ("Platform", "We", "Company") respects the privacy of every individual who interacts with our services. This Privacy Policy is an official document that transparently and clearly explains how we handle the personal data of members, prospective members, and visitors to our platform at https://1111bet-jit.net.

This Policy applies to all personal data collected by 1111bet across various channels, including account registration, gaming and betting activity on the platform, deposit and withdrawal transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX and Malaysian banks, communications with our customer support team, and use of other features and functions within the platform.

This Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. If you have any questions about how we handle your data, please contact the 1111bet support team by email at support@1111bet-jit.net.

2. Types of Personal Data We Collect

1111bet only collects data that is necessary to deliver our services safely and effectively. The data collected can be categorized as follows:

Identity Data:

• Full name as stated in your official identification document;
• National identification number (MyKad) or passport;
• Date of birth;
• Current residential address in Malaysia;
• Active email address;
• Malaysian mobile phone number.

Financial & Transaction Data:

• Bank account or eWallet details (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX) used for deposits and withdrawals — account numbers are masked and not stored in full;
• Records of deposits, withdrawals, and account balance in Malaysian Ringgit (RM);
• Complete transaction history for accountability and audit purposes;
• Records of bonuses and promotions redeemed.

Gaming Activity Data:

• Betting and game records from your activity on 1111bet;
• Win and loss statistics, including amounts and frequency;
• Gaming patterns and session duration for responsible gambling purposes;
• Records of Malaysia Super League, EPL, and other league football matches wagered on.

Technical & Device Data:

• IP address of the device used to access the platform;
• Device type and model (Android, iPhone, tablet, desktop);
• Web browser type and version;
• Cookie and browsing session data;
• Timestamps and dates of access to the 1111bet platform.

3. How We Use Your Personal Data

1111bet uses member personal data responsibly for legitimate and necessary purposes. Specifically, your data is used to:

• Account Management: Creating, verifying, and maintaining your 1111bet account; processing login requests; and sending account security notifications;
• Transaction Processing: Processes deposits via Touch 'n Go, GrabPay, Boost, DuitNow, FPX, and other Malaysian payment methods; processes withdrawals in Malaysian Ringgit (RM) to accounts registered in your name;
• Gaming Services: Provides access to all slots, Live Casino, Liga Super and EPL football betting, e-sports, and other sports; and maintains the integrity and fairness of every game;
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse; verifying member identity when required;
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling; enforcing deposit and betting limits you have set yourself;
• Customer Support: Handling enquiries, complaints, and requests submitted to the 1111bet support team in Bahasa Malaysia;
• Communications: Sending promotional information, bonus offers, and important platform updates — you may opt out of marketing communications at any time;
• Legal Compliance: To fulfil applicable legal obligations, including anti-money laundering requirements and financial reporting obligations.

4. Legal Basis for Data Processing

1111bet processes member personal data on valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA). These bases are:

• Consent: You provide explicit consent at the time of 1111bet account registration for the processing of your data for the stated purposes. You may withdraw this consent at any time, though doing so may limit our ability to provide certain services;
• Contract Performance: Data processing is necessary to fulfil the service contract between you and 1111bet — including transaction processing, account management, and the provision of gaming services;
• Legitimate Interest: 1111bet processes certain data for security, fraud prevention, and risk mitigation purposes — constituting the platform's legitimate interests, which do not override your fundamental rights;
• Legal Obligation: Some data processing is mandatory to comply with applicable Malaysian law, including anti-money laundering (AML) and know-your-customer (KYC) requirements.

5. Sharing Data with Third Parties

1111bet does not sell, rent, or trade members' personal data to third parties for marketing purposes. However, in the following limited circumstances, we may share your data:

• Payment Service Providers: Transaction data is shared with payment service providers required to process your deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX and Malaysian banks. All such providers are bound by strict data protection agreements;
• Game Providers: Minimum data required to operate games may be shared with licensed game providers such as Pragmatic Play, PG Soft, and others — strictly limited to data necessary for game functionality only;
• Competent Authorities: 1111bet will disclose personal data to Malaysian government or law enforcement authorities when required to do so by valid law, court order, or in cases involving a threat to public safety;
• Business Transfer: If 1111bet is involved in an acquisition, merger, or sale of company assets, member data may be transferred as part of that transaction — members will be notified before any transfer takes place and given the option to delete their account.

6. Data Security Measures at 1111bet

1111bet continually invests in robust data security infrastructure to protect the personal information of all Malaysian members. The key security measures we implement include:

• 256-bit SSL encryption for all data transmitted between your device and 1111bet servers;
• Passwords are stored using an irreversible hashing algorithm — 1111bet staff cannot view your password;
• Two-factor authentication (2FA) is available and encouraged for all accounts;
• Round-the-clock account activity monitoring to detect suspicious login attempts;
• Strict internal access controls — only staff who require access to specific data for their official duties are permitted;
• Regular independent security audits to identify and remediate any vulnerabilities;
• Tested incident response procedures to ensure prompt and effective handling in the event of a data breach.

While we take all reasonable steps to protect your data, no security system is completely foolproof. We therefore encourage you to take your own precautions — such as using a strong, unique password, keeping your login credentials private, and enabling 2FA on your 1111bet account.

7. Data Retention Period

1111bet retains member personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required under Malaysian law. Specifically:

• Active Account Data: Retained for as long as your account remains active on the 1111bet platform;
• Financial Transaction Data: Retained for a minimum of 7 years from the transaction date to comply with Malaysian financial and tax regulatory requirements;
• Gaming & Betting Records: Retained for 3 years for audit purposes, dispute resolution, and responsible gaming compliance;
• Support Communication Log: Retained for 2 years after the conclusion of each support interaction;
• Closed Account Data: After account closure, data required by law will be retained for the stipulated period before being securely deleted or anonymised.

8. Your Personal Data Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a 1111bet member have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days;
• Right to Rectification: You have the right to request correction of inaccurate or incomplete data. This can be done via your account settings or by contacting 1111bet support;
• Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances — subject to any applicable legal retention requirements;
• Right to Restriction of Processing: You have the right to request a temporary suspension of your data processing in certain circumstances while your request or complaint is being resolved;
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time — such requests will be actioned immediately;
• Data Portability Right: You have the right to receive your personal data in a portable, machine-readable format and to have it transferred to another service provider upon request;
• Right to Withdraw Consent: You may withdraw your consent for data processing based on consent at any time, without affecting the validity of processing carried out prior to the withdrawal.

To exercise any of the rights above, please contact the 1111bet support team by email at support@1111bet-jit.net or via the platform's live chat. We will verify your identity before processing your request to ensure your data remains protected.

9. Cookies & Tracking Technologies

The 1111bet platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. Cannot be disabled without affecting platform functionality;
• Performance Cookies: Collects information on how you use the 1111bet platform — such as the most frequently visited pages and time spent — to help us improve the user experience. All data is anonymised;
• Functional Cookies: Saves your preferences such as language, theme, and other settings to make the platform easier to use on future visits;
• Security Cookies: Helps detect and prevent fraudulent activity, unauthorized access, and security attacks on your account.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the 1111bet platform and your gaming experience.

10. International Data Transfers

In the course of operating the 1111bet platform, your personal data may be transferred to and processed outside of Malaysia — for example, when data is processed by servers or service providers located in other countries. In all such cases, 1111bet ensures that:

• Data transfers are only made to countries or entities that provide a level of data protection equivalent to or exceeding Malaysian standards;
• Legally binding data protection agreements are in place with all data recipients outside Malaysia;
• All data in transit is protected by 256-bit SSL encryption;
• Your rights as a data subject remain protected regardless of where your data is processed.

11. Children & Young Persons Protection

All 1111bet services are intended for individuals who are 18 years and above only. 1111bet does not knowingly collect personal data from individuals under the age of 18. Should we discover that personal data belonging to a child or minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question.

Parents and guardians who have reason to believe that their child or underage dependent has registered a 1111bet account are encouraged to contact our support team immediately at support@1111bet-jit.net. Such requests will be treated as a priority and processed without delay.

12. Changes to the Privacy Policy

1111bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, applicable legal requirements, or platform improvements. Any material changes to this Privacy Policy will be communicated to members via their registered email and in-platform notifications at least 14 days before the changes take effect.

The latest version of this Privacy Policy is always available on this page, with the update date clearly indicated. Your continued use of the 1111bet platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically.

For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data at 1111bet, please contact us by email at support@1111bet-jit.net or via the in-platform live chat, available 24 hours a day, 7 days a week in Bahasa Malaysia.